Get your inspection equipment back to work

Choose your equipment type to open a support ticket or start a repair. Every request gets a ticket number and a case page you can follow.

How can we help?

Pick the option that matches your equipment. Your request goes straight to the team that supports it.

Drones, UAS, and robotics

Troubleshooting for drones, inspection robots, and their software.

XRF and LIBS analyzers · Canada

For customers in Canada: help with handheld XRF and LIBS analyzers from our Canada service team.

Outside Canada? Start a repair request or call +1 (844) 867-3686.

Repairs and calibration

Send equipment in for repair, service, or calibration.

Not sure which to pick?
Call +1 (844) 867-3686

Prefer email?
sales@mfe-is.com

Already have a ticket?
Use the case link in your confirmation email.

From the moment you submit, you can see where your request stands.

You get an email with your ticket or RMA number right away.

A technician from the right team picks it up and contacts you by your preferred method.

Your case page shows status and updates, and lets you add notes or files.

Calibration in about a week

Standard turnaround of about one week, with 24–48 hour expedited options.

Keep your crew working

Discounted replacement rentals while your equipment is being calibrated.

Repairs backed by a warranty

Videoscope and borescope repairs carry a 90-day warranty, with a no-obligation estimate in 24–48 hours.

Quick answers about support tickets and repair requests.

Which option should I choose?

I have an XRF analyzer and I’m outside Canada.

Where do I ship my equipment?

Can I send photos, logs, or video?

How do I check on my request?