Customer Portal

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Need support?

We’re here to help!

How can we help?

Choose the option that matches your equipment. Your request goes straight to the team that supports it, and you get a ticket number and a case page to follow progress, add notes and upload files.

Drones, UAS & Robotics

Technical Support

Troubleshooting help for drones, inspection robots and their software.

  • Flyability Elios, Skydio, Voliro, other drones
  • Ground robots / UGRV, payloads
  • Upload photos, logs and flight video (up to 5 GB each)
Open a UAS support ticket
XRF & LIBS Analyzers · Canada

XRF Service Support (Canada)

For customers in Canada: help with handheld XRF and LIBS analyzers from our Canada XRF/LIBS service team.

  • Thermo Scientific Niton analyzers
  • Operation, error messages, software
  • Can be converted to a repair (RMA) if needed

Outside Canada? Use the repair request (RMA) or call +1 (844) 867-3686.

Open an XRF support ticket
Repairs & Calibration

Return for Repair (RMA)

Send equipment in for repair, service or calibration.

  • NDT, RVI and inspection equipment
  • Calibration and certification
  • Return address and shipping details provided
Start a repair request (RMA)
Not sure which to pick?Call +1 (844) 867-3686
Already have a ticket?Use the case link in your confirmation email.

What happens next

1. Confirmation
You get an email with your ticket or RMA number right away.
2. Assigned
A technician from the right team picks it up and contacts you by your preferred method.
3. Follow along
Your case page shows status and updates, and lets you add notes or files.