{"id":264605,"date":"2026-10-27T12:11:43","date_gmt":"2026-10-27T17:11:43","guid":{"rendered":"https:\/\/mfe-is.com\/?page_id=264605"},"modified":"2026-11-05T14:13:29","modified_gmt":"2026-11-05T20:13:29","slug":"demande-de-soutien","status":"publish","type":"page","link":"https:\/\/mfe-is.com\/fr\/request-support\/","title":{"rendered":"Request Support"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"264605\" class=\"elementor elementor-264605\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbdf85b e-flex e-con-boxed e-con e-parent\" data-id=\"cbdf85b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-738ab53 elementor-widget elementor-widget-heading\" data-id=\"738ab53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Get your inspection equipment back to work<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb2cf20 elementor-widget__width-initial elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"bb2cf20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Choose your equipment type to open a support ticket or start a repair. Every request gets a ticket number and a case page you can follow.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bd413cf e-flex e-con-boxed e-con e-parent\" data-id=\"bd413cf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a999770 elementor-widget elementor-widget-heading\" data-id=\"a999770\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment pouvons-nous vous aider ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6aa4ec4 elementor-widget elementor-widget-text-editor\" data-id=\"6aa4ec4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pick the option that matches your equipment. Your request goes straight to the team that supports it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45f0a06 e-con-full e-grid e-con e-child\" data-id=\"45f0a06\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-bd62bf5 e-con-full e-flex e-con e-child\" data-id=\"bd62bf5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-c5af69f e-con-full e-flex e-con e-child\" data-id=\"c5af69f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e466b85 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"e466b85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-robot\" viewbox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M32,224H64V416H32A31.96166,31.96166,0,0,1,0,384V256A31.96166,31.96166,0,0,1,32,224Zm512-48V448a64.06328,64.06328,0,0,1-64,64H160a64.06328,64.06328,0,0,1-64-64V176a79.974,79.974,0,0,1,80-80H288V32a32,32,0,0,1,64,0V96H464A79.974,79.974,0,0,1,544,176ZM264,256a40,40,0,1,0-40,40A39.997,39.997,0,0,0,264,256Zm-8,128H192v32h64Zm96,0H288v32h64ZM456,256a40,40,0,1,0-40,40A39.997,39.997,0,0,0,456,256Zm-8,128H384v32h64ZM640,256V384a31.96166,31.96166,0,0,1-32,32H576V224h32A31.96166,31.96166,0,0,1,640,256Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f18baf elementor-widget elementor-widget-heading\" data-id=\"1f18baf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Drones, UAS, and robotics<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11bcc1a elementor-widget elementor-widget-heading\" data-id=\"11bcc1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Soutien technique<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6fee90d elementor-widget elementor-widget-text-editor\" data-id=\"6fee90d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Troubleshooting for drones, inspection robots, and their software.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6c9b88 elementor-widget elementor-widget-text-editor\" data-id=\"a6c9b88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Flyability Elios, Skydio, Voliro, and other drones<\/li><li>Ground robots, UGVs, and payloads<\/li><li>Upload photos, logs, and flight video (up to 5 GB each)<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9bea3a1 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"9bea3a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/script.google.com\/macros\/s\/AKfycbwo--6_DkbSbbiv9r0Tx0S6aK-_XyJn2xHnbWZQ3HZbR47GD4U6b45oINPZh0UhEzR9\/exec\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ouvrir un billet de soutien UAS<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-386b25c e-con-full e-flex e-con e-child\" data-id=\"386b25c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-9f403de e-con-full e-flex e-con e-child\" data-id=\"9f403de\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4766fce elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"4766fce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-microscope\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M160 320h12v16c0 8.84 7.16 16 16 16h40c8.84 0 16-7.16 16-16v-16h12c17.67 0 32-14.33 32-32V64c0-17.67-14.33-32-32-32V16c0-8.84-7.16-16-16-16h-64c-8.84 0-16 7.16-16 16v16c-17.67 0-32 14.33-32 32v224c0 17.67 14.33 32 32 32zm304 128h-1.29C493.24 413.99 512 369.2 512 320c0-105.88-86.12-192-192-192v64c70.58 0 128 57.42 128 128s-57.42 128-128 128H48c-26.51 0-48 21.49-48 48 0 8.84 7.16 16 16 16h480c8.84 0 16-7.16 16-16 0-26.51-21.49-48-48-48zm-360-32h208c4.42 0 8-3.58 8-8v-16c0-4.42-3.58-8-8-8H104c-4.42 0-8 3.58-8 8v16c0 4.42 3.58 8 8 8z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-966f773 elementor-widget elementor-widget-heading\" data-id=\"966f773\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">XRF and LIBS analyzers \u00b7 Canada<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df340ad elementor-widget elementor-widget-heading\" data-id=\"df340ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">XRF service support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7133c4e elementor-widget elementor-widget-text-editor\" data-id=\"7133c4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For customers in Canada: help with handheld XRF and LIBS analyzers from our Canada service team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e760df7 elementor-widget elementor-widget-text-editor\" data-id=\"e760df7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Thermo Scientific Niton analyzers<\/li><li>Operation, error messages, and software<\/li><li>Converts to a repair (RMA) if needed<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed4d7c4 elementor-widget elementor-widget-text-editor\" data-id=\"ed4d7c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Outside Canada? Start a repair request or call +1 (844) 867-3686.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-445d92e elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"445d92e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/script.google.com\/macros\/s\/AKfycbxMcALuLP_HupZrVDUE2rGLxmjq4y3psaR1pnUBvNR9FRswtgpis-WEjEoXGIu2nFtT\/exec\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Ouvrir un billet de soutien XRF<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b82e02 e-con-full e-flex e-con e-child\" data-id=\"9b82e02\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-e649fb1 e-con-full e-flex e-con e-child\" data-id=\"e649fb1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58cf4e8 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"58cf4e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-tools\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M501.1 395.7L384 278.6c-23.1-23.1-57.6-27.6-85.4-13.9L192 158.1V96L64 0 0 64l96 128h62.1l106.6 106.6c-13.6 27.8-9.2 62.3 13.9 85.4l117.1 117.1c14.6 14.6 38.2 14.6 52.7 0l52.7-52.7c14.5-14.6 14.5-38.2 0-52.7zM331.7 225c28.3 0 54.9 11 74.9 31l19.4 19.4c15.8-6.9 30.8-16.5 43.8-29.5 37.1-37.1 49.7-89.3 37.9-136.7-2.2-9-13.5-12.1-20.1-5.5l-74.4 74.4-67.9-11.3L334 98.9l74.4-74.4c6.6-6.6 3.4-17.9-5.7-20.2-47.4-11.7-99.6.9-136.6 37.9-28.5 28.5-41.9 66.1-41.2 103.6l82.1 82.1c8.1-1.9 16.5-2.9 24.7-2.9zm-103.9 82l-56.7-56.7L18.7 402.8c-25 25-25 65.5 0 90.5s65.5 25 90.5 0l123.6-123.6c-7.6-19.9-9.9-41.6-5-62.7zM64 472c-13.2 0-24-10.8-24-24 0-13.3 10.7-24 24-24s24 10.7 24 24c0 13.2-10.7 24-24 24z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1383d66 elementor-widget elementor-widget-heading\" data-id=\"1383d66\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Repairs and calibration<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80131d2 elementor-widget elementor-widget-heading\" data-id=\"80131d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Return for repair (RMA)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3873dc3 elementor-widget elementor-widget-text-editor\" data-id=\"3873dc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Send equipment in for repair, service, or calibration.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-423ea91 elementor-widget elementor-widget-text-editor\" data-id=\"423ea91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>NDT, RVI, and inspection equipment<\/li><li>\u00c9talonnage et certification<\/li><li>Return address and shipping details provided<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-060f123 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"060f123\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/script.google.com\/macros\/s\/AKfycbwaNMbgEfUSLXDvOOvy8OKqsEIUzQA7ANTOQSYp4AKDSQCpsVXc4NGJ8MHSANr-GmISOQ\/exec\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">D\u00e9marrer une demande de r\u00e9paration<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-447f6d5 e-con-full e-flex e-con e-child\" data-id=\"447f6d5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-306ef8b elementor-widget elementor-widget-text-editor\" data-id=\"306ef8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Not sure which to pick?<\/strong><br>Call <a href=\"tel:+18448673686\">+1 (844) 867-3686<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95c15d5 elementor-widget elementor-widget-text-editor\" data-id=\"95c15d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Prefer email?<\/strong><br><a href=\"mailto:sales@mfe-is.com\">sales@mfe-is.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b70182 elementor-widget elementor-widget-text-editor\" data-id=\"3b70182\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Already have a ticket?<\/strong><br>Use the case link in your confirmation email.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cf29d57 e-flex e-con-boxed e-con e-parent\" data-id=\"cf29d57\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a122ca5 elementor-widget elementor-widget-heading\" data-id=\"a122ca5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>What happens next<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b9b97d elementor-widget elementor-widget-text-editor\" data-id=\"8b9b97d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>From the moment you submit, you can see where your request stands.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d78ff52 e-con-full e-flex e-con e-child\" data-id=\"d78ff52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-f730dba e-con-full e-flex e-con e-child\" data-id=\"f730dba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-afaacb4 elementor-widget elementor-widget-heading\" data-id=\"afaacb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">1. Confirmation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a211005 elementor-widget elementor-widget-text-editor\" data-id=\"a211005\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You get an email with your ticket or RMA number right away.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c856e69 e-con-full e-flex e-con e-child\" data-id=\"c856e69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-799c64d elementor-widget elementor-widget-heading\" data-id=\"799c64d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">2. Assigned<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffcbd1d elementor-widget elementor-widget-text-editor\" data-id=\"ffcbd1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A technician from the right team picks it up and contacts you by your preferred method.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a8a737 e-con-full e-flex e-con e-child\" data-id=\"1a8a737\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3730ad7 elementor-widget elementor-widget-heading\" data-id=\"3730ad7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">3. Follow along<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db5390b elementor-widget elementor-widget-text-editor\" data-id=\"db5390b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Your case page shows status and updates, and lets you add notes or files.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5e35cc4 e-flex e-con-boxed e-con e-parent\" data-id=\"5e35cc4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-47d58e6 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"47d58e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Less downtime while we work on it<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e342fb5 e-con-full e-flex e-con e-child\" data-id=\"e342fb5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-638625f e-con-full e-flex e-con e-child\" data-id=\"638625f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa6f25d elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"aa6f25d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"74\" height=\"60\" viewbox=\"0 0 74 60\" fill=\"none\"><path d=\"M11.7227 18.0142C11.3008 18.4361 10.7383 18.7173 10.0352 18.7173C9.47266 18.8579 8.76953 18.5767 8.34766 18.1548L1.59766 11.4048C0.753906 10.5611 0.753906 9.01418 1.59766 8.17043C2.44141 7.32668 3.98828 7.32668 4.83203 8.17043L9.75391 13.2329L19.457 1.56106C20.3008 0.576681 21.707 0.576681 22.6914 1.27981C23.6758 2.12356 23.6758 3.52981 22.9727 4.51418L11.7227 18.0142ZM11.7227 40.5142C11.3008 40.9361 10.7383 41.2173 10.0352 41.2173C9.47266 41.3579 8.76953 41.0767 8.34766 40.6548L1.59766 33.9048C0.753906 33.0611 0.753906 31.5142 1.59766 30.6704C2.44141 29.8267 3.98828 29.8267 4.83203 30.6704L9.75391 35.7329L19.457 24.0611C20.3008 23.0767 21.707 23.0767 22.6914 23.7798C23.6758 24.6236 23.6758 26.0298 22.9727 27.0142L11.7227 40.5142ZM27.8945 9.71731C27.8945 8.59231 29.0195 7.46731 30.1445 7.46731H70.7852C71.9102 7.46731 73.0352 8.59231 73.0352 9.71731C73.0352 10.9829 71.9102 11.9673 70.7852 11.9673H30.1445C29.0195 11.9673 27.8945 10.9829 27.8945 9.71731ZM27.8945 32.2173C27.8945 31.0923 29.0195 29.9673 30.1445 29.9673H70.7852C71.9102 29.9673 73.0352 31.0923 73.0352 32.2173C73.0352 33.4829 71.9102 34.4673 70.7852 34.4673H30.1445C29.0195 34.4673 27.8945 33.4829 27.8945 32.2173ZM23.3945 54.7173C23.3945 53.5923 24.5195 52.4673 25.6445 52.4673H70.7852C71.9102 52.4673 73.0352 53.5923 73.0352 54.7173C73.0352 55.9829 71.9102 56.9673 70.7852 56.9673H25.6445C24.5195 56.9673 23.3945 55.9829 23.3945 54.7173ZM9.89453 59.2173C7.50391 59.2173 5.39453 57.2486 5.39453 54.7173C5.39453 52.3267 7.50391 50.2173 9.89453 50.2173C12.4258 50.2173 14.3945 52.3267 14.3945 54.7173C14.3945 57.2486 12.4258 59.2173 9.89453 59.2173Z\" fill=\"black\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f2d687 elementor-widget elementor-widget-text-editor\" data-id=\"2f2d687\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><b>Calibration in about a week<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d4081d elementor-widget elementor-widget-text-editor\" data-id=\"8d4081d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Standard turnaround of about one week, with 24\u201348 hour expedited options.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-98b899c e-con-full e-flex e-con e-child\" data-id=\"98b899c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-ffc2a2a e-con-full e-flex e-con e-child\" data-id=\"ffc2a2a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-874f188 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"874f188\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"90\" height=\"72\" viewbox=\"0 0 90 72\" fill=\"none\"><path d=\"M9 4.5C6.46875 4.5 4.5 6.60938 4.5 9V49.5C4.5 52.0312 6.46875 54 9 54H9.70312C11.5312 48.7969 16.5938 45 22.5 45C28.2656 45 33.3281 48.7969 35.1562 54H54V9C54 6.60938 51.8906 4.5 49.5 4.5H9ZM9 58.5C3.9375 58.5 0 54.5625 0 49.5V9C0 4.07812 3.9375 0 9 0H49.5C54.4219 0 58.5 4.07812 58.5 9V13.5H67.6406C69.6094 13.5 71.4375 14.4844 72.7031 15.8906L83.8125 28.8281C84.7969 30.0938 85.5 31.6406 85.5 33.1875V54H87.75C88.875 54 90 55.125 90 56.25C90 57.5156 88.875 58.5 87.75 58.5H81C81 65.9531 74.9531 72 67.5 72C60.0469 72 54 65.9531 54 58.5H36C36 65.9531 29.9531 72 22.5 72C15.0469 72 9 65.9531 9 58.5ZM58.5 31.5H80.1562L69.3281 18.8438C68.9062 18.4219 68.2031 18 67.6406 18H58.5V31.5ZM58.5 36V48.5156C60.8906 46.4062 63.9844 45 67.5 45C73.2656 45 78.3281 48.7969 80.1562 54H81V36H58.5ZM31.5 58.5C31.5 55.4062 29.6719 52.4531 27 50.7656C24.1875 49.2188 20.6719 49.2188 18 50.7656C15.1875 52.4531 13.5 55.4062 13.5 58.5C13.5 61.7344 15.1875 64.6875 18 66.375C20.6719 67.9219 24.1875 67.9219 27 66.375C29.6719 64.6875 31.5 61.7344 31.5 58.5ZM67.5 67.5C70.5938 67.5 73.5469 65.8125 75.2344 63C76.7812 60.3281 76.7812 56.8125 75.2344 54C73.5469 51.3281 70.5938 49.5 67.5 49.5C64.2656 49.5 61.3125 51.3281 59.625 54C58.0781 56.8125 58.0781 60.3281 59.625 63C61.3125 65.8125 64.2656 67.5 67.5 67.5Z\" fill=\"black\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34201eb elementor-widget elementor-widget-text-editor\" data-id=\"34201eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><b>Keep your crew working<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab39600 elementor-widget elementor-widget-text-editor\" data-id=\"ab39600\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Discounted replacement rentals while your equipment is being calibrated.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-69f85f0 e-con-full e-flex e-con e-child\" data-id=\"69f85f0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-912d4e0 e-con-full e-flex e-con e-child\" data-id=\"912d4e0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a962565 elementor-widget__width-initial elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"a962565\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"68\" height=\"72\" viewbox=\"0 0 68 72\" fill=\"none\"><path d=\"M63.5312 11.7422C66.0625 12.8672 67.75 15.2578 67.75 17.9297C67.75 54.4922 40.8906 71.9297 33.8594 71.9297C26.8281 71.9297 0.25 54.2109 0.25 17.9297C0.25 15.2578 1.79688 12.8672 4.32812 11.7422L31.3281 0.492188C32.1719 0.210938 33.0156 0.0703125 34 0.0703125C34.8438 0.0703125 35.6875 0.210938 36.5312 0.492188L63.5312 11.7422ZM63.1094 18.0703C63.1094 17.6484 63.1094 16.5234 61.8438 15.9609L34.8438 4.71094C34.5625 4.57031 34.2812 4.42969 34 4.42969C33.5781 4.42969 33.2969 4.57031 33.0156 4.71094L6.01562 15.9609C5.17188 16.2422 4.75 17.0859 4.75 17.9297C4.75 49.5703 27.9531 67.4297 34 67.4297C39.7656 67.4297 63.1094 49.7109 63.1094 18.0703ZM45.25 25.5234C46.5156 25.5234 47.5 26.5078 47.5 27.7734C47.5 28.3359 47.2188 28.8984 46.7969 29.3203L31.75 44.3672C31.3281 44.7891 30.7656 44.9297 30.2031 44.9297C29.6406 44.9297 29.0781 44.7891 28.6562 44.3672L21.0625 36.9141C20.6406 36.3516 20.5 35.7891 20.5 35.2266C20.5 34.1016 21.3438 32.9766 22.75 32.9766C23.3125 32.9766 23.875 33.2578 24.2969 33.6797L30.2031 39.5859L43.5625 26.0859C43.9844 25.6641 44.5469 25.5234 45.25 25.5234Z\" fill=\"black\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09891e2 elementor-widget elementor-widget-text-editor\" data-id=\"09891e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><b>Repairs backed by a warranty<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-edc1610 elementor-widget elementor-widget-text-editor\" data-id=\"edc1610\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\">Videoscope and borescope repairs carry a 90-day warranty, with a no-obligation estimate in 24\u201348 hours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5b006e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e5b006e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><a href=\"\/fr\/les-reparations-les-etalonnages\/\"><strong>Learn about repairs and calibration \u2192<\/strong><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-af1690d e-flex e-con-boxed e-con e-parent\" data-id=\"af1690d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-74eb121 e-con-full e-flex e-con e-child\" data-id=\"74eb121\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-54e7685 elementor-widget elementor-widget-heading\" data-id=\"54e7685\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ccb2ee1 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"ccb2ee1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Quick answers about support tickets and repair requests.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4c387f elementor-widget__width-initial elementor-widget elementor-widget-pp-advanced-accordion\" data-id=\"a4c387f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;accordion_type&quot;:&quot;accordion&quot;,&quot;toggle_speed&quot;:300}\" data-widget_type=\"pp-advanced-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"pp-advanced-accordion pp-toggle-icon-align-right\" id=\"pp-advanced-accordion-a4c387f\" data-accordion-id=\"a4c387f\">\n\t\t\t\t\t\t\t<div class=\"pp-accordion-item\">\n\t\t\t\t\t<div class=\"pp-accordion-tab-title-wrap\">\n\t\t\t\t\t\t<div id=\"pp-accordion-tab-title-a4c387f-1\" class=\"pp-accordion-tab-title\" tabindex=\"0\" data-tab=\"1\" role=\"button\" aria-controls=\"pp-accordion-tab-content-a4c387f-1\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t<span class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\t\tWhich option should I choose?\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-accordion-toggle-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-a4c387f-1\" class=\"pp-accordion-tab-content\" data-tab=\"1\" role=\"region\" aria-labelledby=\"pp-accordion-tab-title-a4c387f-1\" hidden=\"\">\n\t\t\t\t\t\t<p>Drones, robots, and their software go to technical support. Canadian XRF and LIBS analyzer questions go to XRF service support. Anything that needs repair, service, or calibration starts with a repair request (RMA).<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"pp-accordion-item\">\n\t\t\t\t\t<div class=\"pp-accordion-tab-title-wrap\">\n\t\t\t\t\t\t<div id=\"pp-accordion-tab-title-a4c387f-2\" class=\"pp-accordion-tab-title\" tabindex=\"0\" data-tab=\"2\" role=\"button\" aria-controls=\"pp-accordion-tab-content-a4c387f-2\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t<span class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\t\tI have an XRF analyzer and I\u2019m outside Canada.\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-accordion-toggle-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-a4c387f-2\" class=\"pp-accordion-tab-content\" data-tab=\"2\" role=\"region\" aria-labelledby=\"pp-accordion-tab-title-a4c387f-2\" hidden=\"\">\n\t\t\t\t\t\t<p>Start a repair request (RMA) or call +1 (844) 867-3686.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"pp-accordion-item\">\n\t\t\t\t\t<div class=\"pp-accordion-tab-title-wrap\">\n\t\t\t\t\t\t<div id=\"pp-accordion-tab-title-a4c387f-3\" class=\"pp-accordion-tab-title\" tabindex=\"0\" data-tab=\"3\" role=\"button\" aria-controls=\"pp-accordion-tab-content-a4c387f-3\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t<span class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\t\tWhere do I ship my equipment?\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-accordion-toggle-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-a4c387f-3\" class=\"pp-accordion-tab-content\" data-tab=\"3\" role=\"region\" aria-labelledby=\"pp-accordion-tab-title-a4c387f-3\" hidden=\"\">\n\t\t\t\t\t\t<p>Your repair request confirmation includes the return address and shipping details.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"pp-accordion-item\">\n\t\t\t\t\t<div class=\"pp-accordion-tab-title-wrap\">\n\t\t\t\t\t\t<div id=\"pp-accordion-tab-title-a4c387f-4\" class=\"pp-accordion-tab-title\" tabindex=\"0\" data-tab=\"4\" role=\"button\" aria-controls=\"pp-accordion-tab-content-a4c387f-4\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t<span class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\t\tCan I send photos, logs, or video?\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-accordion-toggle-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-a4c387f-4\" class=\"pp-accordion-tab-content\" data-tab=\"4\" role=\"region\" aria-labelledby=\"pp-accordion-tab-title-a4c387f-4\" hidden=\"\">\n\t\t\t\t\t\t<p>Yes. UAS tickets accept files up to 5 GB each, and you can add more from your case page.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"pp-accordion-item\">\n\t\t\t\t\t<div class=\"pp-accordion-tab-title-wrap\">\n\t\t\t\t\t\t<div id=\"pp-accordion-tab-title-a4c387f-5\" class=\"pp-accordion-tab-title\" tabindex=\"0\" data-tab=\"5\" role=\"button\" aria-controls=\"pp-accordion-tab-content-a4c387f-5\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t<span class=\"pp-accordion-title-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-accordion-title-text\">\n\t\t\t\t\t\t\t\t\tHow do I check on my request?\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"pp-accordion-toggle-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-close pp-icon'>\n\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class='pp-accordion-toggle-icon-open pp-icon'>\n\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"pp-accordion-tab-content-a4c387f-5\" class=\"pp-accordion-tab-content\" data-tab=\"5\" role=\"region\" aria-labelledby=\"pp-accordion-tab-title-a4c387f-5\" hidden=\"\">\n\t\t\t\t\t\t<p>Open the case link in your confirmation email to see status and updates.<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Get your inspection equipment back to work Choose your equipment type to open a support ticket or start a repair. Every request gets a ticket number and a case page you can follow. How can we help? Pick the option that matches your equipment. Your request goes straight to the team that supports it. Drones, [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"product_brand":[],"class_list":["post-264605","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Request Support | MFE Inspection Solutions<\/title>\n<meta name=\"description\" content=\"Get support for your inspection equipment: open a drone or robotics ticket, an XRF service ticket in Canada, or a repair and calibration request (RMA).\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mfe-is.com\/fr\/demande-de-soutien\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Request Support | MFE Inspection Solutions\" \/>\n<meta property=\"og:description\" content=\"Get support for your inspection equipment: open a drone or robotics ticket, an XRF service ticket in Canada, or a repair and calibration request (RMA).\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mfe-is.com\/fr\/demande-de-soutien\/\" \/>\n<meta property=\"og:site_name\" content=\"MFE Inspection Solutions\" \/>\n<meta property=\"article:modified_time\" content=\"2026-11-05T20:13:29+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mfe-is.com\/wp-content\/uploads\/2024\/09\/mfe-inspection-solutions-industrial.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mfe-is.com\\\/request-support\\\/\",\"url\":\"https:\\\/\\\/mfe-is.com\\\/request-support\\\/\",\"name\":\"Request Support | MFE Inspection Solutions\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mfe-is.com\\\/#website\"},\"datePublished\":\"2026-10-27T17:11:43+00:00\",\"dateModified\":\"2026-11-05T20:13:29+00:00\",\"description\":\"Get support for your inspection equipment: open a drone or robotics ticket, an XRF service ticket in Canada, or a repair and calibration request (RMA).\",\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/mfe-is.com\\\/request-support\\\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/mfe-is.com\\\/#website\",\"url\":\"https:\\\/\\\/mfe-is.com\\\/\",\"name\":\"MFE Inspection Solutions\",\"description\":\"NDT Equipment, Drones, Training &amp; 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